Privacy Policy — elanggame Platform

Introduction

elanggame ("Platform", "we", "us", "our"), operator of the website at https://elanggame.cam, is committed to protecting the privacy and personal data of all users ("User", "you") who access, browse or register on the Platform. This Privacy Policy ("Policy") describes in clear terms the personal information we collect, the purposes for which it is processed, the parties with whom it may be shared and the rights you hold over your own data.

elanggame operates as an English-language information and entertainment resource serving adult Malaysian players aged 21 and above. The Platform provides guidance on sports betting, live casino products, Malaysian payment methods including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX, as well as responsible gambling tools and account management educational content.

By accessing any section of elanggame, submitting a registration form or voluntarily providing personal information through any platform feature, you confirm that you have read, understood and agreed to the practices described in this Policy. If you do not agree, you must discontinue use of the Platform immediately.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

"Personal Data"

Any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, Malaysian MyKad number, telephone number, IP address and payment account identifiers.

"Processing"

Any operation performed on Personal Data, including collection, recording, storage, organisation, retrieval, use, disclosure, transmission, restriction, erasure or destruction.

"Controller"

elanggame, as the entity that determines the purposes and means of processing Personal Data submitted through the Platform.

"Data Subject"

Any identified or identifiable natural person whose Personal Data is processed by elanggame — in practice, any registered User or visitor to the Platform.

"Third-Party Operator"

An independent licensed gaming or payment entity to which elanggame may refer users. These entities operate under their own privacy policies and are not controlled by elanggame.

"Cookies"

Small data files placed on a user's device by the Platform to support session management, preference storage, analytics and security functions.

"KYC"

Know Your Customer — the identity verification procedure used to confirm a user's identity, age and residency, required by regulatory standards and anti-fraud protocols.

Data We Collect

elanggame collects Personal Data through several channels: information provided voluntarily by users, data generated automatically through platform interaction, and data received from third-party verification or payment services where applicable.

3.1 Information You Provide Directly

• Full name and date of birth (required to confirm 21+ age eligibility).
• Email address and chosen account password.
• Malaysian mobile telephone number where provided for account verification.
• Malaysian identification number (MyKad, passport or driver's licence) submitted during KYC.
• Proof of address documentation (utility bill or bank statement dated within three months).
• Payment account details necessary to process MYR deposits or withdrawals through supported Malaysian payment methods.
• Communications sent to elanggame support, including emails, chat transcripts and feedback submissions.

3.2 Information Collected Automatically

• IP address and approximate geographic location.
• Device type, operating system and browser version.
• Session duration, pages visited and interaction patterns.
• Referring URL and search query strings where applicable.
• Cookie identifiers and locally stored session tokens.

3.3 Information from Third Parties

elanggame may receive identity confirmation data from KYC verification partners, fraud detection signals from payment processors, or technical security data from network monitoring services. This data is used solely for the purposes outlined in Section 4.

Data Processing

elanggame processes Personal Data exclusively for the purposes listed in the table below. Data is never processed in a manner that is incompatible with the stated purposes without prior notice to the user and, where required, their explicit consent.

Legal Basis for Processing

5.1 Contract Performance

Where processing is necessary to fulfil the terms of the User Agreement — such as creating an account, processing a deposit or reviewing a withdrawal request — the legal basis is the performance of a contract between elanggame and the User.

5.2 Legal Obligation

Certain processing activities, including identity verification (KYC), age confirmation and responsible gambling record-keeping, are carried out to comply with applicable legal and regulatory obligations, including the Malaysian PDPA and relevant international standards.

5.3 Legitimate Interest

elanggame processes certain data — such as anonymised usage analytics and fraud detection signals — on the basis of legitimate interest in maintaining platform security and improving user experience. Where legitimate interest is the basis, elanggame has carried out an impact assessment confirming that these interests do not override Users' fundamental rights and freedoms.

5.4 Consent

Where elanggame processes data for marketing communications or optional personalisation features, explicit consent is obtained prior to processing. Users may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Payment Data & Malaysian Methods

elanggame provides guidance on MYR payment methods used by Malaysian players, including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX. Where Users initiate payment transactions through the Platform or affiliated third-party operators, payment data is processed as follows:

6.1 Transmission Security

All payment-related data transmitted through elanggame-connected channels is protected by Transport Layer Security (TLS) encryption. Users should verify that their browser displays a valid HTTPS connection before submitting any payment information.

6.2 Minimal Retention

Full payment credential details — such as bank account numbers, e-wallet PINs or online banking passwords — are never retained by elanggame in their complete form. Transaction reference numbers and masked identifiers may be retained for accounting and audit purposes only.

6.3 Third-Party Payment Processors

Where payments are processed through third-party Malaysian payment providers, those providers' own privacy policies and security standards apply to the data they handle. elanggame is not responsible for the data practices of external payment processors beyond the point of data transmission.

Cookies & Tracking Technologies

7.1 Types of Cookies Used

• Essential cookies: Required for session management, login persistence and security token validation. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used to collect anonymised data on page visits, session duration and navigation patterns to improve platform design and content relevance.
• Preference cookies: Store language settings, display preferences and responsible-gambling reminder configurations selected by the User.
• Security cookies: Support fraud detection, bot prevention and rate-limiting functions that protect User accounts and Platform integrity.

7.2 Managing Cookies

Users may manage or disable non-essential cookies through their browser settings at any time. Disabling essential cookies will impair the ability to log in and use core platform features. Analytical and preference cookies may be disabled without preventing basic platform access.

7.3 Do Not Track

elanggame respects browser-level "Do Not Track" signals where technically supported. Where such signals are detected, non-essential tracking is disabled for that session.

Data Sharing & Disclosure

elanggame does not sell, rent or trade Personal Data to third parties for commercial purposes. Disclosure of Personal Data is limited to the following circumstances:

• KYC and identity verification partners: Where identity checks are required, anonymised or necessary data may be shared with regulated verification service providers operating under equivalent data protection standards.
• Payment processors: Data necessary to complete MYR transactions may be shared with the relevant payment provider (e.g., Maybank, CIMB, FPX network operators) to the minimum extent required.
• Legal and regulatory authorities: elanggame will disclose Personal Data in response to lawful requests from Malaysian law enforcement authorities, regulators or courts where required by applicable law.
• Service providers: Third-party vendors providing hosting, analytics, fraud detection or customer support services may process data on elanggame's behalf under contractual data processing agreements that prohibit independent use of the data.
• Business transfers: In the event of a merger, acquisition or asset sale, Personal Data may be transferred to the successor entity. Users will be notified of any such transfer before data is subject to a materially different privacy policy.

Data Retention

elanggame retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal obligations.

• Active account data: Retained for the duration of the account relationship plus a minimum of five years thereafter to satisfy anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five years following the closure of the associated account, in line with standard regulatory expectations.
• Transaction records: Maintained for a minimum of seven years to support financial audit requirements.
• Support communications: Retained for three years from the date of the last interaction, unless subject to ongoing investigation or dispute.
• Anonymised analytics data: May be retained indefinitely in a form that cannot be used to identify any individual.

Upon expiry of the applicable retention period, Personal Data is securely erased or anonymised in accordance with elanggame's data disposal procedures.

Security Measures

elanggame implements a layered security approach to protect Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption for all data transmitted between users' devices and the Platform.
• Encryption at rest for sensitive stored data, including identity documents and payment references.
• Role-based access controls ensuring that staff can only access Personal Data relevant to their specific function.
• Regular security assessments, penetration testing and vulnerability scanning of Platform infrastructure.
• Automated anomaly detection and alerting systems to identify unusual account activity or potential data breaches.
• Staff training on data protection obligations and secure data-handling procedures.

Despite these measures, no digital system can guarantee absolute security. Users are encouraged to use a unique, strong password for their elanggame account and to never share login credentials or one-time passcodes with any third party.

User Rights

Malaysian users and all Data Subjects accessing elanggame hold the following rights in respect of their Personal Data. To exercise any of these rights, contact elanggame support using the details in Section 15.

elanggame will respond to all verified data rights requests within 30 calendar days. Complex or high-volume requests may require an extension of up to a further 60 days, in which case the User will be notified promptly. elanggame reserves the right to verify the identity of a User before fulfilling any data rights request.

Minors & Age Policy

elanggame is strictly an adult platform. The Platform does not knowingly collect, store or process the Personal Data of any person under the age of 21. The 21+ age requirement applies without exception across all features and all regions of Malaysia, including Kuala Lumpur, Selangor, Penang, Johor, Sabah, Sarawak and all other states.

Where elanggame has reason to believe that a User may be under 21, the account will be suspended pending immediate verification. If confirmed underage, all associated Personal Data will be deleted and the account permanently closed. Any balance associated with an underage account will be handled in accordance with applicable legal requirements.

Parents and guardians who believe that a minor has created an account on elanggame should contact support immediately using the contact details in Section 15. elanggame will investigate and take appropriate action without undue delay.

Third-Party Links & Platforms

elanggame may reference or provide navigational information relating to third-party gaming operators, payment providers or sport data services. elanggame does not control the privacy practices of these external platforms and is not responsible for their data collection, storage or processing activities.

Users who follow references to third-party platforms should review those platforms' own privacy policies before submitting any personal information. elanggame's Privacy Policy applies solely to data processed through the elanggame domain at https://elanggame.cam.

Policy Amendments

elanggame reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, data processing practices or platform features. The "Last updated" date at the top of this Policy will be revised accordingly.

Where amendments are material — meaning they significantly affect the way Personal Data is collected, used or shared — elanggame will notify registered Users through available platform channels with reasonable advance notice before the changes take effect. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

Users who do not accept the revised Policy should cease using the Platform and may request account closure in accordance with Section 12 of the Terms and Conditions.

Contact Us

For any queries, concerns, access requests or complaints relating to this Privacy Policy or the processing of your Personal Data, please contact the elanggame Data Support team using the details below. All communications are handled in English.

Support email:

[email protected]

This address is displayed as plain text and is not a clickable link. Please copy and paste it into your email client. Our support team is available 24 hours a day, subject to scheduled platform maintenance windows.

elanggame aims to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by up to a further 60 days with prior notice.